Product Support & Warranty
At Havenliss, we are committed to providing customers with clear product information and responsive support throughout their shopping experience.
Our team is available to assist with questions related to product details, order information, product concerns, returns, refunds, and other service-related requests.
Havenliss specializes in thoughtfully selected home textile and décor products, including rugs, duvet covers, and pillowcases.
If you need assistance with your purchase, please contact our customer support team:
Customer Service Email: service@havenliss.com
Product Information Support
Before purchasing, customers can review detailed product information available on each product page, including product descriptions, product features, material information when applicable, dimensions and specifications, available sizes, colors, patterns or variations, package contents, and product usage or care information.
For rugs, product information may include dimensions, pattern details, color information, surface appearance, edge finish, and care instructions where applicable.
For duvet covers and pillowcases, product information may include available sizes, colors, patterns, package contents, compatibility information, and care instructions where applicable.
If you have additional questions about a product, please contact us before placing your order. Our team will provide available product information and assistance.
Warranty & Product Assistance
Havenliss aims to provide products that meet reasonable quality expectations.
If you receive an item with a manufacturing issue, damage during delivery, missing components, incorrect items, or experience another product-related concern, please contact our customer service team for assistance.
Product Support Email: service@havenliss.com
To help us review your request efficiently, please provide:
- Order number
- Email address used during checkout
- Product details
- Description of the issue
- Relevant photos or supporting information, if applicable
Our team will review your request and provide appropriate support based on the circumstances.
Please note that product support generally does not cover damage or deterioration caused by normal wear, improper use, improper storage, accidental damage, unauthorized modification, improper washing or cleaning, staining, or failure to follow applicable product usage and care instructions.
For rugs, customers should follow any applicable cleaning, placement, storage, and care instructions provided with the product.
For duvet covers and pillowcases, customers should follow the applicable washing, drying, ironing, and care instructions shown on the product page, packaging, or care label where available.
Returns & Exchange Support
If your order requires a return, exchange, or refund request, please contact us before sending any items back.
Return & Customer Support Email: service@havenliss.com
For detailed return and refund procedures, eligibility requirements, and applicable conditions, please review our Return & Refund Policy.
Company Information
Brand Name: Havenliss
Official Website: havenliss.com
Legal Entity: Sichuan Xingchen Qiming Technology Co., Ltd.
Unified Social Credit Code: 91510106MAEE7J785T
Registered Address:
Room 4, 16th Floor, Unit 1, Building 8
No. 593 Jinfu Road, Jinniu District
Chengdu City, Sichuan Province, China
Customer Support Email: service@havenliss.com
Havenliss.com is owned and operated by Sichuan Xingchen Qiming Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
Our Service Commitment
Havenliss is dedicated to providing customers with clear product information, convenient shopping experiences, responsive customer support, and transparent after-sales assistance.
Our collection includes rugs, duvet covers, and pillowcases designed for everyday home use and interior styling.
If you have any questions about our products or services, please contact us:
Thank you for choosing Havenliss.