Contact Us
At Havenliss, we value every customer and are committed to providing a convenient and transparent shopping experience. Whether you have questions about our products, need assistance with an order, or require support after purchase, our customer service team is available to assist you.
Havenliss specializes in thoughtfully selected home textile and décor products, including rugs, duvet covers, and pillowcases.
We believe clear communication and responsive support are important parts of a convenient online shopping experience.
Customer Support
Our customer service team can assist you with:
Product Information
If you have questions before purchasing, we can help with:
- Product details
- Product features
- Material information, when applicable
- Product sizes and dimensions
- Available colors, patterns, and variations
- Product usage information
- Care information
- Package contents
- Other product-related inquiries
For rugs, product information may include available sizes, pattern details, surface appearance, edge finish, and care instructions where applicable.
For duvet covers and pillowcases, product information may include available sizes, colors, patterns, package contents, compatibility information, and care instructions where applicable.
Order Assistance
For questions regarding your order, please contact us with your order information. We can assist with:
- Order status inquiries
- Order confirmation questions
- Shipping updates
- Address-related concerns
- Product variation or size questions
- Other order-related requests
To help us locate your order quickly, please provide:
- Order number
- Email address used during checkout
- Relevant product information
Shipping Support
If you have questions about delivery or shipping progress, our team can assist with:
- Shipping information
- Tracking updates, when available
- Delivery-related inquiries
- Shipment concerns
- Delayed or missing package inquiries
For detailed shipping information, please refer to our Shipping Policy.
Returns & Refund Support
If you need assistance with:
- Return requests
- Refund inquiries
- Exchange questions
- Product-related issues
Please contact our customer service team before returning any item.
For faster assistance, please include:
- Order number
- Reason for your request
- Product details
- Supporting information or photos, if applicable
For detailed information, please review our Return and Refund Policy.
Contact Information
Customer Service Email: service@havenliss.com
Our customer service team will review your request and respond as soon as reasonably possible. When contacting us, providing complete order and product information helps us provide more efficient assistance.
Company Information
The Havenliss online store is operated by:
Brand Name: Havenliss
Official Website: havenliss.com
Legal Entity: Sichuan Xingchen Qiming Technology Co., Ltd.
Unified Social Credit Code: 91510106MAEE7J785T
Registered Address:
Room 4, 16th Floor, Unit 1, Building 8
No. 593 Jinfu Road, Jinniu District
Chengdu City, Sichuan Province, China
Customer Support Email: service@havenliss.com
Havenliss.com is owned and operated by Sichuan Xingchen Qiming Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
Our Service Commitment
Havenliss is committed to providing customers with:
- Clear product information
- Transparent shopping processes
- Responsive customer support
- Convenient after-sales assistance
- Clearly presented product sizes, variations, and care information
Our collection includes rugs, duvet covers, and pillowcases designed for everyday home use and interior styling.
We continuously work to improve our services and provide a simple, convenient, and reliable shopping experience.
Thank you for choosing Havenliss.